Refund policy

At FullHouseDice we want you to be completely happy with your dice. Because we’re a small team, we personally inspect and pack every order—but if something isn’t quite right, we’re here to help make it better.

Returns

If your dice arrive damaged, missing a part, or just don’t meet your expectations, please reach out to us at info@fullhousedice.com so we can make things right.

We believe in our products and their quality. If you are not 100% satisfied with your order, you have 7 days from the day it arrived to return the product for a full refund. To keep things fair, we just ask that items remain unused, in their original packaging, and in the same condition you received them.

We will pay for shipping on returns due to damaged or defective items, but you are responsible for return shipping costs for all other reasons.

Refunds

Once we receive your return back at our shop, we’ll take a look and notify you right away. If everything is in order, your refund will be processed back to your original payment method within 10 business days. If you haven’t seen the refund after 15 business days, please send us a quick email and we’ll check on it for you.

A quick note on shipping: While we do our absolute best to get your orders out the door and to you quickly, we unfortunately can’t control carrier delays, international customs processing, or local duties. We truly appreciate your patience and your support of our small business!